[Nik Sargent] I have an 18 month old THREE MIFI that doesn't work properly. Can I get a replacement?
[Vivian] Hi Nik,. Welcome to Three.
[Vivian] How are you doing today?
[Nik Sargent] great thanks..my mifi is doing less well..
[Vivian] I’d love to help you with your query, but I don’t have access to your current account details. The best way forward would be to contact our customer service team by dialing 500 (free) from your Three phone or on any other phone by dialing 0843 373 0500. They are open from 8am to 10pm on all days.
[Nik Sargent] errr. right... thanks.
[Vivian]   Thanks for contacting us. Please do not hesitate to contact us again if we can be of further assistance. Good bye.

WHY DO ORGANISATIONS LIKE THIS BOTHER??

That interaction has wasted both our times (although, it's very bot-like at their end) and achieved nothing, despite the fact they offer "further assistance" - doesn't that imply you provided some to begin with??